FAQ

Frequently Asked Questions

How long does shipping take?

Shipping times vary depending on your location, as we ship from various logistics centers around the world.

How can I cancel an order?

Orders can be canceled within the first 12 hours of purchase. After this period, the order may already be in processing or shipping. We are committed to processing orders as quickly as possible.

What is your return policy?

If you have problems with your order (defective, incorrect, or damaged product), please contact us within 7 days of receipt. Our customer service will evaluate the case and, if approved, will arrange for the replacement of the product. Please do not return anything before receiving instructions from us.

What payment methods do you accept?

We accept PayPal, credit cards (Visa, MasterCard, Discover, American Express) and debit cards.

For further details or assistance, do not hesitate to contact us at luckintoys@gmail.com.